One of the features that Samsung says that their televisions have is an Alarm System that turns the TV on in the morning. That was the main reason I purchased Samsung TV. Most other TV's only have a sleep time off feature.
After receiving the TV and hooking it up, I could not get the alarm feature to work. I spent hours on the phone with a Samsung Customer Service Rep who finally insisted that is was FIOS cable's problem. I then called FIOS and spent an hour with them arguing. They insisted it had nothing to do with them and that it was the TV's problem. I called Samsung back and the first level CS advisor tried very hard for quite a while and finally transferred me to the 2nd level Technical support. After trying for quite a while and he put me on hold and came back saying:
"THE ALARM FEATURE ONLY WORKS IF YOU DO NOT RUN TV THROUGH A CABLE BOX". (only directly to the wall) Words escape me!!! What a joke, in this day and age of cable, I would call that fraudulent advertising. Since Samsung features are not the simplist to use and the colors on the TV take much adjusting, I would never recommend or buy another Samsung TV again.Get more detail about Samsung LN26B360 26-Inch 720p LCD HDTV.
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