The TV itself is 5 star. But customer service is so bad (zero stars)that I will not buy another Samsung product. This was my third Samsung TV, but never again.
After having this TV for 11 months, the remote control stopped working. A quick call to Samsung's 800 number assured me that a new remote was on its way. Don't believe them. It turns out that their service standard is to ship with 14 business days - ie it may be almost a month before you get what you ordered. And to call them just gets a reply that it hasn't been 14 business days yet, so keep waiting. It turns out that my remote wasn't even shipped, but they couldn't tell me that for 14 business days. When they finally did ship it, it arrived in a padded envelope via UPS. It was DOA, likely damaged in shipment due to insufficient packaging. Customer service said "no problem", we'll replace it. I am still waiting, but it hasn't been shipped yet. But then again, they've only sat on the order for 8 business days so far, so I have to wait another week and a half before I can even complain. When I asked if it would be shipped in a box this time, the customer service agent said she has no way to communicate with the shipping department. I have found out that they have an "executive customer relations department" (why is this even necessary?)who can e-mail their shipping department. So I requested it be shipped in a box, so maybe this next remote, if I ever receive it, won't be DOA.Get more detail about Samsung UN46B8000 46-Inch 1080p 240Hz LED HDTV.
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